Service

SAP Support & AMS

Keep your SAP systems running at peak performance with PaxoriaTech's 24×7 Application Management Services — dedicated, responsive, and proactive.

Our Support Model

Your Extended SAP Team

Our AMS model provides a dedicated team of SAP Basis, ABAP, and functional consultants who act as an extension of your internal IT team — available around the clock with defined SLAs and proactive monitoring.

Dedicated named consultants — not a call centre
P1 critical issue response within 30 minutes
Proactive monitoring with alerts before issues escalate
Monthly SLA reports and service reviews
Minor enhancement requests included
Knowledge transfer to internal teams

SLA Tiers

P1 – Critical

System down / business stopped

30 min

P2 – High

Major function impaired

2 hours

P3 – Medium

Minor function affected

8 hours

P4 – Low

Queries and enhancements

3 days

Coverage Areas

What AMS Covers

🔧

SAP Basis & Infrastructure

System administration, transport management, landscape monitoring, kernel patching, and user security.

💼

Functional Support

FICO, MM, SD, PP, HCM module support — configuration changes, process queries, and issue resolution.

💻

ABAP & Development

Bug fixes, enhancement requests, new report development, and interface maintenance within AMS scope.

📊

Monitoring & Reporting

Proactive system and batch job monitoring with monthly SLA dashboards and service review meetings.

🔐

Security & Authorization

Role management, SOD conflict resolution, audit compliance, and SAP security best practice advisory.

🔄

Minor Enhancements

Small development changes and configuration updates handled under AMS — no separate project approval needed.